and then cutting and pasting your dictation into the specific fields later on, which brings us to the next step: We recommend dictating into single field documents such as DragonPad, NotePad, WordPad or Microsoft Word etc. To do this during the conversation you can use terms like “so you say…” and “let me see if I have this right…” etc. You will need to repeat the conversation into NaturallySpeaking. You mentioned that you cannot use your hands but you didn't mention your feet so that's why we brought up the foot pedal option. Anyway, I would love to express my frustration with someone above the customer support team, but really haven't been able to find support info at that level.As far as being able to record information from the caller is concerned, you need to be able to turn your microphone on and off which is done most efficiently via a hotkey or possibly a foot pedal. All future trade ins will be done through Best Buy where you get cash to use towards the cost of your new phone. This was also frustrating because I lost my $700 worth of credit from my last trade in, which they fail to tell you at the time will be spread over 36 months. I decided to go ahead and pay off $400 to allow myself to upgrade, thinking a new phone might be my only choice. I use this phone for work and it frustrates me that AT&T doesn't seem to care. I'm still waiting to hear back from someone. Still not working, the tech person informed me he was going to elevate my issue and put it in ASAP status. After the 48 hours I called AT&T back and was dragged through the E-sim process again. After about 2 hours there, I left being told that it could take up tp 48 hours for my service to switch over and activate. The store at one point even tried their in store test sim which gave my phone service, but when they pulled it out and tried another new SIM card, nothing happened. ![]() Later that day I went to a different store and repeated much the same procedure. Nothing worked and the last thing she was told by customer service was to have me wipe my phone and try again after it reset, which of course didn't work. ![]() She attempted approximately 10 new SIM cards and tried E-sim as well. Apparently store employees do not have a direct line and have to jump through the same call center hoops customers do. The poor girl working was the only one in the store that day and I watched as she struggled to get help from customer service. I was there for almost three hours to no avail. I went to a local AT&T store to see if I could get some help. The girl on the phone allegedly switched me over and informed me to give it about 10 minutes and everything would be complete. I called in that day to have my phone moved from my Firstnet account to my Consumer account. I have been without phone service since Monday November 21st.
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